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Have questions about our products, solutions, or partnership opportunities?Get in touch with our teamwe’re ready to supportyou.
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We reply within 24 hourson business days.
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Professional team with richindustry experience.
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Quality products and trustworthy after-sales service.
Global Service
Supporting clients in 50+ countries worldwide.
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Email Us
jameswaterbike@outlook.com Ne willrespond within 24 hours
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+008619032396520
Mon-Fri:8:30AM-21:30 PM(GMT+8)
Address
Beilun, Ningbo, Zhejiang, China
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FAQ
What is your MOQ?
We accept 1 unit for sample order to test quality.Our minimum bulk order quantity is 5 units.Unit price varies based on order quantity: better discount for orders of 30 units and 50 units. The more you order, the more competitive price you will get.
Do you provide a warranty for the water bikes?
Yes, we provide a 1-year full warranty for all components of our water bikes under normal proper usage.
If any parts break down due to factory manufacturing defects within the warranty period, we will send free replacement spare parts. Damage caused by improper operation, impact or scratch is not covered by warranty.
How do you pack the products for international shipping?
All water bikes are packed with extra hard export cartons, and our packaging has passed professional drop test to resist extrusion and collision during long sea transport.
Inside the carton, foam buffer is equipped to protect frames and inflatable SUP boards. Custom shipping marks can be printed on cartons as your requirement.
Can you customize the products with our logo and colors?
Yes, two main custom services we offer:
1.Logo customization: Custom colorful sticker logos can be pasted on all types of bike frames.
2.Color customization: We support custom color matching for inflatable SUP boards.
Custom sample is available for confirmation before mass production, relevant custom cost will be charged accordingly.
How long is the production lead time?
Sample production time: 7-10 working days after deposit and confirmed custom details.
Bulk order production cycle: 15-25 working days based on your order quantity, counting from the day we receive your deposit and confirm all customization information. Urgent orders can be prioritized upon negotiation.
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